Return & Refund Policy – Nasaq Home Store

Last Updated: August 19, 2026

At Nasaq Home Store, we are committed to providing high-quality mattresses, home furnishings, and furniture. We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days from the date of delivery, subject to the conditions below.

1. 14-Day Return Policy

Customers may request a return within 14 days of receiving the order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be free from stains, damage, odors, or signs of use.
  • Be returned with its original packaging, labels, and accessories where applicable.
  • Not have been modified, assembled, or altered in a way that affects its condition or resale value.
  • Be accompanied by the original order or proof of purchase.

2. Mattresses and Bedding Products

For hygiene and health reasons, mattresses, pillows, bedding, and other products intended for direct body contact may be subject to additional return conditions.

Mattresses that have been opened, removed from their original protective packaging, used, or exposed to stains, odors, or damage may not be eligible for return, except where the product is defective or does not conform to the order.

Any applicable return conditions will be communicated before or at the time of purchase.

3. Furniture and Home Furnishings

Furniture and home furnishing products may be returned within the 14-day period provided that they are unused, undamaged, and in their original condition.

Products that have been assembled, installed, modified, or damaged after delivery may not be eligible for return unless the issue is due to a manufacturing defect or an error on our part.

4. Defective or Incorrect Products

If you receive a product that is defective, damaged upon delivery, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, videos, or other information to assess the issue.

Depending on the circumstances, we may offer:

  • Replacement of the product.
  • Repair where applicable.
  • Exchange for another product.
  • A full or partial refund, where applicable.

5. Non-Returnable Items

Certain products may not be eligible for return due to their nature, customization, or hygiene requirements, including:

  • Customized or specially manufactured products.
  • Products made according to specific customer requirements.
  • Used mattresses or bedding products.
  • Products that have been damaged or altered by the customer.
  • Products without their original packaging where the packaging is necessary for safe return.
  • Products that show clear signs of use, stains, odors, or improper handling.

6. Return Shipping

If the return is due to a customer preference, such as changing your mind or ordering the wrong product, the customer may be responsible for the applicable return shipping or collection costs.

If the product is defective, damaged upon delivery, or incorrectly supplied by Nasaq Home Store, we will review the case and may cover the applicable return or replacement costs.

7. Refund Process

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on the payment provider or bank.

8. Refund Deductions

Where applicable, the refund amount may be reduced by:

  • Return or collection shipping costs.
  • Installation or assembly costs, where applicable.
  • Costs resulting from damage, misuse, or missing components.
  • Any other charges permitted under applicable laws and clearly communicated to the customer.

9. How to Request a Return

To request a return, please contact Nasaq Home Store through our official customer service channels and provide:

  • Order number.
  • Customer name.
  • Phone number.
  • Product name.
  • Reason for the return.
  • Photos or videos, if the product is damaged or defective.

Our customer service team will provide you with the next steps for the return.

10. Exchanges

Product exchanges may be available depending on product availability and the reason for the exchange.

Any price difference between the original product and replacement product may need to be paid or refunded accordingly.

11. Important Note

The 14-day return period begins from the date the customer receives the order.

All returns are subject to inspection and approval according to this policy and applicable laws and regulations.

Nothing in this policy is intended to limit any mandatory rights provided to consumers under applicable law.

12. Contact Us

For return, exchange, or refund requests, please contact Nasaq Home Store through the official contact information available on our website.

Nasaq Home Store
Mattresses, Furniture & Home Furnishings

We are committed to providing quality products and a reliable shopping experience for our customers.