Shipping & Delivery Policy – Nasaq Home Store

 

At Nasaq Home Store, we are committed to providing a reliable and convenient delivery experience for all orders. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

Processing times may vary depending on product availability, order volume, and the type of product ordered.

Some mattresses, furniture, and customized products may require additional preparation time before shipment.

2. Delivery Areas

Nasaq Home Store delivers orders to available locations within our service areas.

Delivery availability may vary depending on the customer’s location, product size, and shipping requirements.

If delivery to a specific area is unavailable, our customer service team will contact the customer when necessary.

3. Delivery Time

Estimated delivery times are displayed or communicated during the ordering process whenever possible.

Delivery times may vary depending on:

  • Customer location.
  • Product availability.
  • Order size and type.
  • Shipping provider.
  • Public holidays and weekends.
  • Weather conditions.
  • Unexpected circumstances beyond our control.

Estimated delivery dates are provided as a guideline and may not always represent a guaranteed delivery date.

4. Shipping Fees

Shipping fees may vary depending on:

  • Delivery location.
  • Product size and weight.
  • Number of products in the order.
  • Delivery requirements.
  • Applicable promotional offers.

Any applicable shipping fees will be displayed or communicated to the customer before completing the order whenever possible.

5. Large Furniture & Mattress Deliveries

Mattresses, beds, sofas, wardrobes, and other large furniture items may require special transportation and handling.

For large or heavy products:

  • Delivery may require additional time.
  • The customer should ensure that the delivery address is accessible.
  • The customer is responsible for providing accurate delivery information.
  • Additional delivery arrangements may be required for buildings with restricted access.

If special lifting equipment or additional handling is required due to the delivery location, additional charges may apply where applicable.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.
  • Phone number.
  • City and area.
  • Street address.
  • Building number.
  • Floor and apartment number, where applicable.
  • Any useful delivery instructions.

Nasaq Home Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

Our delivery team or shipping partner may contact the customer before or during delivery.

If the customer is unavailable at the agreed delivery time, another delivery attempt may be arranged where possible.

Additional delivery fees may apply in certain cases resulting from repeated failed delivery attempts or customer-requested changes.

8. Inspecting Your Order

Customers are encouraged to inspect the products upon delivery and before accepting the order whenever possible.

If you notice visible damage, missing items, or an incorrect product, please notify the delivery team and contact Nasaq Home Store as soon as possible.

For damaged or defective products, photographs or videos may be requested to help us assess the issue.

9. Damaged or Incorrect Orders

If you receive a product that is damaged during delivery or different from the product you ordered, please contact us as soon as possible.

Depending on the situation, we may arrange:

  • Replacement.
  • Exchange.
  • Repair, where applicable.
  • Refund, where applicable.

The appropriate solution will be determined after reviewing the case.

10. Order Tracking

Where tracking information is available, customers may receive shipment or delivery updates through the contact information provided when placing the order.

Tracking availability may vary depending on the shipping method and delivery provider.

11. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather.
  • Transportation disruptions.
  • Public holidays.
  • High order volumes.
  • Supplier or manufacturing delays.
  • Technical issues.
  • Government restrictions.
  • Other unforeseen circumstances.

We will make reasonable efforts to communicate significant delays when possible.

12. Changes to Delivery Information

If you need to change your delivery address or delivery details after placing an order, please contact us as soon as possible.

We cannot guarantee that changes can be made after the order has been processed or shipped.

Additional charges may apply to certain requested changes.

13. Delivery and Assembly

Unless explicitly stated on the product page or during the purchase process, standard delivery does not necessarily include furniture assembly, installation, wall mounting, or other installation services.

Any available assembly or installation service will be communicated separately.

14. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact Nasaq Home Store through the official contact information available on our website.

Nasaq Home Store
Mattresses, Furniture & Home Furnishings

We are committed to delivering your products safely and providing you with a reliable shopping experience.